Khelostar Privacy
Section Guide:
Last updated: June 15, 2025
1. General Information
Welcome to the GameZone gaming platform (hereinafter referred to as "we", "our platform" or "company"). We are committed to protecting your personal information and ensuring your privacy while using our gaming services.
This privacy policy explains our practices regarding the collection, usage, sharing and protection of your personal data when you:
- Visit and browse our gaming website
- Create and manage your gaming account
- Play games and participate in promotional activities
- Contact our customer support team
- Use our mobile apps and related services
By accessing our platform, you consent to the data processing practices described in this policy. If you do not agree with these terms, kindly discontinue using our services immediately.
Important notice for Indian users: This policy is fully compliant with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000 and other applicable Indian data protection laws.
2. Data We Collect
2.1 Personal Details
We collect personal information that you voluntarily provide to us, which includes:
- Identity details: Full name, date of birth, nationality and government-issued ID documents (mandatory for KYC verification)
- Contact details: Email ID, mobile number and residential address
- Account details: Username, password and security questions
- Financial details: Bank account information, payment methods, transaction history and card details
- KYC documents: Photos, identity proofs and documents submitted for account verification purposes
2.2 Technical Information
When you use our platform, we automatically collect certain technical data, including:
- Device information: IP address, device type, operating system, browser type and version
- Usage information: Pages visited, time spent, referral sources, clicks and user interactions
- Location data: Approximate geographical location based on your IP address
- Gaming data: Game preferences, betting patterns, game history and session details
2.3 Third-Party Information
We may receive information about you from external sources, including:
- Identity verification service providers
- Payment gateway companies
- Fraud prevention agencies
- Credit reporting agencies
- Government regulatory databases
- Marketing and advertising partners
Key Privacy Highlights
Data Protection
Your personal information is secured using industry-standard SSL encryption and stored on protected servers only.
KYC Verification
As per regulatory requirements, we conduct identity verification to prevent fraud and ensure compliance with gaming laws.
Cookie Usage
We use cookies to improve your browsing experience and provide personalized gaming content.
Your Control
You have full rights to access, update and delete your personal information as per your requirements.
3. How We Use Your Information
We use the collected information for various business purposes, including:
3.1 Service Operations
- Creating and managing your gaming accounts
- Processing deposits and withdrawal requests
- Providing gaming services and features
- Delivering customer support assistance
- Processing transactions and sending confirmation notifications
3.2 Legal Compliance
- Verifying user identity (KYC compliance)
- Preventing fraud, money laundering and underage gaming
- Meeting regulatory and legal obligations
- Responding to legal notices and court orders
- Protecting our business interests and enforcing our terms of service
3.3 Service Improvement
- Analyzing user behavior to enhance platform performance
- Developing new games and features
- Troubleshooting technical issues
- Conducting market research and analytics
3.4 Marketing Communications
- Sending promotional offers, bonuses and platform updates
- Personalizing your gaming experience
- Conducting user surveys and feedback collection
- Informing about new games and exciting features
Marketing preferences: You can opt-out from promotional communications anytime through your account settings or by using the unsubscribe link in our emails. We will do the needful to update your preferences immediately.
4. Information Sharing Policy
We may share your information with the following parties only:
4.1 Service Partners
We share data with trusted third-party providers who help us deliver our services, including:
- Payment processors and banking partners
- Identity verification service providers
- Customer support outsourcing companies
- IT infrastructure and hosting providers
- Game developers and software providers
- Data analytics and marketing agencies
4.2 Regulatory Authorities
We may disclose your information to government bodies, law enforcement agencies and regulatory authorities when:
- Required by applicable laws, regulations or legal processes
- Necessary to protect our rights, property or safety
- Required to prevent illegal activities or fraud
- Requested by gaming license authorities
4.3 Business Transfers
In case of merger, acquisition, asset sale or bankruptcy proceedings, your information may be transferred as part of such business transactions. We will notify you via email and/or website notice about any change in ownership or use of your personal information.
4.4 Consent-Based Sharing
We may share your information with other parties when you provide explicit consent for the same.
International transfers: Your data may be transferred and processed in countries outside India. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards for your information security.
5. Security Measures
We implement comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. Our security measures include:
- Data encryption: All sensitive information is protected using industry-standard SSL/TLS encryption protocols
- Access controls: Strict access permissions and multi-factor authentication for our staff members
- Network security: Advanced firewall systems to prevent unauthorized access attempts
- Security audits: Regular security assessments and penetration testing
- Staff training: Ongoing security awareness training for all team members
While we implement robust security measures to protect your personal information, please understand that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security systems.
Your security responsibility: Kindly keep your login credentials confidential and secure. You are responsible for all activities that occur in your account. Please report any unauthorized access or security concerns immediately to our support team.
6. Your Rights
As per applicable privacy laws, you have certain rights regarding your personal information:
| Your Right | What This Means |
|---|---|
| Access Right | You can request copies of personal information we hold about you. |
| Correction Right | You can request correction of inaccurate or incomplete information. |
| Deletion Right | You can request deletion of your personal information under certain circumstances. |
| Restriction Right | You can request limitation on how we process your personal information. |
| Portability Right | You can obtain your information in a structured, commonly used and machine-readable format. |
| Objection Right | You can object to our processing of your personal information for certain purposes. |
| Consent Withdrawal | You can withdraw consent anytime where we rely on consent for processing your data. |
To exercise these rights, kindly contact us using the information provided in our "Contact Us" section. We will revert back to you within 30 days and do the needful to address your request.
Limitations: These rights may be subject to certain limitations under specific circumstances, such as legal retention requirements or where disclosure may adversely affect the rights and freedoms of others.
7. Cookie Policy
Our platform uses cookies and similar tracking technologies to collect and store information about your interactions with our website.
7.1 Types of Cookies
- Essential cookies: Necessary for basic website functionality
- Performance cookies: Help us understand how visitors interact with our website
- Functional cookies: Allow us to remember your preferences and customize your experience
- Advertising cookies: Used to deliver relevant advertisements based on your interests
7.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. For detailed information about cookies, including how to see what cookies have been set and how to manage and delete them, kindly visit www.aboutcookies.org.
Please note: Disabling cookies may affect the functionality of our website and limit your access to certain features.
8. Third-Party Services
Our platform may contain links to external websites, plugins and applications. When you click these links or enable third-party connections, these parties may collect or share information about you. We do not control these external sites and are not responsible for their privacy practices. We recommend reviewing the privacy policy of each external website you visit.
8.1 Game Providers
We work with various game providers to offer diverse gaming options. These providers may collect and process your information according to their own privacy policies when you play games on our platform.
8.2 Payment Partners
For deposits and withdrawals, your financial information is processed by third-party payment providers who have their own privacy policies and security measures in place.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
- The duration of our business relationship with you
- Legal obligations that apply to our business
- Statute of limitations for legal proceedings
- Regulatory compliance requirements
When personal information is no longer required, we will securely delete or anonymize it.
Account closure: Even after you close your account, we may retain certain information as required by law or for legitimate business purposes, including resolving disputes, enforcing agreements, or complying with regulatory requirements.
10. Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. Any updated policy will be posted on this page with a revised "Last Updated" date.
We encourage you to review this policy periodically to stay informed about our current privacy practices. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
For significant changes that materially affect your rights, we will provide additional notice through email alerts or prominent website notifications.